Alltech Blog
2019: When the reception display no longer shows the right information
Power supply, source, broadcast and content: a display failure must be described before selecting the intervention.
Topic year 2019
A service visible to all
In 2019, a display follow-up in a hall illustrates the importance of return after intervention. The screen is a direct point of contact with visitors: a defect becomes immediately visible, even if its cause is elsewhere.
It is necessary to distinguish an off screen, a bad source and information that is no longer up-to-date. These three situations do not necessarily require the same action.
Gathering simple comments
A photo of the screen and time of observation are useful. Specify what should appear, what actually appears and if other screens show the same behavior.
The team preparing the content must be identified. A program modification or file change can help to understand when the problem appeared.
Check in place of use
The post-intervention check is about the content and its reading in the lobby. Timely programming and source changes must be verified when they are part of the installation.
Alltech intervenes on screens and dynamic display. In order to facilitate maintenance, the site is best served by keeping references, distribution organization and the name of the content manager.