Alltech Blog
2020: Plan the hotel Wi-Fi portal as a guest journey
Connecting to the network and accessing the service are two different steps to test with reception.
Topic year 2020
Beyond the name of network
Captive portal and associated service issues are among the 2020 Wi-Fi topics. They show that the connection route is not limited to the presence of terminals.
A device can detect a network without having completed the step of using the service. To prepare an intervention, it is important to specify precisely the step that blocks.
Follow a real user
The test must start from a device in the area concerned: select the network, observe the display displayed and then check the service expected. The information given at the reception must correspond to this route.
The reception must know what information to ask a client in difficulty. The hour, the room, the type of device and the visible message give a more useful basis for diagnosis than a general observation.
Clarify responsibilities
The portal, internet access and building equipment may be covered by separate services. Contact and maintenance perimeter must be known prior to an incident.
Alltech prepares equipment and network connections. In the event of a resumption, review of contracts and configurations should allow for an understanding of the existing one without assuming that there is current availability of an offer dating back to 2020.